7 posts
If you need to track work problems without a ticket system, you are probably keeping them in your inbox, a chat thread and your head. That works until a problem you thought was fixed comes back and nobody remembers what…
A problem log template gives every problem the same short set of fields, so you can see what you tried, what happened, and what to do next without starting from memory. Most logs fail because each entry is written…
If you have ever tried to fix something and found yourself arguing about what the problem even is, the trouble started with the first sentence. Learning to write a problem statement in one line is the cheapest skill in…
You have fixed this before. You know you have. But you cannot remember how, so you spend the same half hour working it out again. If you want to stop solving the same problem twice, a good memory will not save you. A…
Most guides to a personal knowledge graph are about notes: books you read, ideas you had, links between them. This one is about something smaller and more useful on a bad week. A personal knowledge graph of your problems…
If a problem keeps coming back, you have probably tried more fixes than you remember. You try something, it seems to help, life moves on, and a month later you are standing in front of the same problem trying the same…
A problem solving journal is a notebook for one job: writing down the problems you carry, what you try for each one, and what happened. It is not a diary of your day. It is a record of attempts, so you stop repeating the…